Once opened, non-returnable
For hygiene reasons, we're unable to accept returns or exchanges once the seal on your bottle has been opened. This is standard practice across the fragrance industry and helps us guarantee that every bottle we ship is untouched and authentic.
Damaged or incorrect orders
If your order arrives damaged, leaking, or isn't what you ordered:
- Contact us within 48 hours of delivery
- Share clear photos or a short video of the product and packaging
- We'll arrange a replacement or a full refund — your choice
How refunds are processed
Approved refunds are issued to your original payment method through Razorpay, and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
Order cancellations
You can cancel an order free of charge as long as it hasn't been dispatched yet — message us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled.
How to request a refund or replacement
Message us on WhatsApp or email with your order number and a brief description of the issue — we'll take it from there.
Contact us
WhatsApp: +91 75585 66189 · Email: taaoraperfumes@gmail.com